When do I get access to the course?

We guarantee to give you access within 24 hours of receiving payment.  It is normally within a few hours.

When do classes start?

Our E-learning courses are available anytime, 24/7.  You take them at your own pace and you can review lessons, stop and start videos and redo exercises as many times as you need.  You have unlimited access to the courses so you can refresh yourself at any time.

Doesn’t the course material get out of date?

Yes, the social media environment is always changing.  Our courses are updated every 6 months on 1st January and 1st August so we keep them as up to date as possible.  If you have questions about differences between the videos and reality then just contact us.

What if I have a question?

You can use our interactive forum to ask any questions – you will get an answer within 24 hours.

Are the classes all video training?

We are qualified trainers so our courses combine a variety of learning styles including text, images, ‘how to’ videos, audio, exercises to complete, scenarios to consider.  We take a scaffolding approach to learning so that we build up your knowledge and skills as we work through the courses.

Accredited Qualifications - FAQs

What does the social media qualification give me that the complete bundle of courses doesn’t?

When you have completed the qualification, you get a Level 3 certificate from City & Guilds with the title ‘ITQ Social Media’.  You also get unlimited support direct from Mary Thomas and each piece of evidence you submit as part of the qualification is given individual feedback from Mary.

How long does it take to complete the qualification?

You have to complete 20 tasks.  These vary in length from a short paragraph telling us about yourself to a full-blown website.  Everybody takes different time to complete the tasks depending on what skills they arrive with.  In general, people take between 4 and 8 months to complete.

What if it takes longer than 8 months?

We know life gets in the way and we want you to complete the course so don’t worry if you can’t complete within 8 months – City & Guilds gives you up to 3 years – but we would encourage you to complete before then!

Do you set strict deadlines for handing in assignments?

This is a distance learning course that you complete in your own time so we treat you as adults and encourage you to set your own deadlines, though we will nudge you if we haven’t heard from you in a while.

You can learn from anywhere with an internet connection – view the locations of some of our learners.

How to use Emojis in email marketing

Is your business missing out on Emojis?

In celebration of World Emoji Day on 17th July (yes, there is such a thing!), we’re looking at how to use Emojis in email marketing.  If you didn’t already know, the idea behind...
It was time for us to take a fresh approach with our new website. Find out how we got on in our blog post.

Time to take a fresh approach

We have just launched our new website - a huge undertaking by the team - we would love to know what you think.  We thought it would be useful to share the process...
Facebook updates - June 2018

Facebook Updates – June 2018

In some of our recent blog posts we have explored some of the latest updates on Instagram and Twitter. It’s now time for Facebook to receive similar treatment as we...
The End - GDPR

The end of the digital world is nigh! Or so you may be led to believe…

You would be forgiven for thinking that the 25th May heralded the start of the end for websites and Email newsletters. We are referring, of course, to a certain piece...
GDPR - Changes Concise Training have made

GDPR – Changes Concise Training have made

So today is the day - I wonder if the world will fall in tomorrow?  Hopefully we will get less emails from companies we have apparently signed up to receiving emails...

How to compose text only posts on Instagram

You can now share text only posts on your Instagram Story. They are easy to compose and you can choose different fonts and also use a nice coloured background to make them stand...

Subscribe To Our Newsletter

Join our mailing list to receive the latest news and updates from our team.

How would you like us to communicate with you

Thanks! Please now click the link in the confirmation email we have sent you.