How to Order
You can order online on this website:
- Click on the ‘Add to Cart’/’Get Started’ button on any of the product pages (see our online courses for example)
- You will automatically be transferred to our checkout page (with options to go back and edit your cart or continue shopping)
- Enter your contact details & billing address (for shippable items, you also have the option of specifying a different delivery address)
- Choose your desired payment method – Credit/Debit Card Payment (handled securely by Stripe), PayPal or Invoice Payment*.
- If you opt to pay via PayPal, you will be transferred to the PayPal website.
You will receive a confirmation e-mail from us when you have completed your order.
* If you opt to pay by invoice, we will send you an invoice after you place your order online. Your order will be processed once you have made payment.
Our online payments are handled by Stripe who accept a wide range of debit and credit cards. No credit card data is stored on this website; our online payment solution is secure and PCI Compliant.
We also accept payments made via PayPal – in this instance, your are transferred to the PayPal website to make a secure payment via PayPals systems.
Order Processing & Shipping
We aim to process your order within 24 hours.
For online course enrolment, you will receive an email within this timeframe, containing details on how to log on and access your course and any associated online support.
Please note that each course is licenced on an individual basis – user id and password information are given per person. You may not give others your user id and password; doing so may result in immediate suspension of your access to the product(s) without refund.
Books are dispatched using First Class delivery.
If you decide after payment that you do not want to continue with the purchase you can request a refund up to 7 days after payment only if you have not accessed the course. Once you have accessed the course, you are not able to request a refund.
If you have a problem with a book that we have sent to you, please contact us directly to discuss a refund or exchange. We are happy to refund any books found to be defective.